Who am I?
Who am I?
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I am a Dynamic IT Help Desk professional with over eight years of experience in providing technical support and solutions. Proven expertise in computer networking and customer service, enhancing user experiences and operational efficiency. Currently pursuing a Bachelor of Science in Cybersecurity and Information Assurance, with aspirations to specialize in IT security. Eager to leverage strong communication skills and technical proficiency to contribute effectively as an IT Specialist. Committed to continuous growth in the technology sector, particularly in cybersecurity.
I am currently enrolled at Western Governors University, seeking my Cyber and Information Assurance BA.
During this tenure, I will collect all necessary certifications, such as
A+
Network+
CompTIA Security+
Project+
CySA+
Network Vulnerability Assessment Professional
Network Security Professional
Security Analytics Professional
PenTest+
IT Operations Specialist
Secure Infrastructure Specialist
Linux Essentials
Work experience
Work experience
02/2016 - 11/2024
TopSoundsAudio
IT Help Desk Specialist
Serving as an IT Help Desk professional at TopSoundsAudio, focusing on delivering exceptional support to users and resolving technical issues efficiently. This role involves various responsibilities to maintain smooth operations within the organization.
Delivered exceptional IT support that reduced resolution time by 30%, enhancing overall user satisfaction.
Successfully deployed and configured over 100 hardware devices, ensuring seamless integration into the
company’s IT infrastructure.
Delivered expert support for specialized audio design software, enabling the creative team to meet project
deadlines without technical delays.
Proactively identified and resolved system performance bottlenecks, enhancing the reliability of critical
audio production tools.
Trained new staff on IT systems and best practices to ensure team competency.
Enhanced remote support capabilities, resolving 90% of offsite employee issues within 24 hours.
Consistently received high ratings in employee satisfaction surveys for delivering timely and professional IT support.
02/2022 - 09/2023
Red Rose Recordings
IT Specialist
Designed and deployed a robust IT infrastructure that reduced system downtime by 40%, enabling uninterrupted audio recording and production workflows.
Optimized network performance, achieving a 25% improvement in speed and reliability, critical for real-time audio collaboration.
Integrated advanced audio recording software and hardware, increasing studio efficiency and reducing setup time by 30%.
Developed and implemented data backup and recovery protocols, ensuring 100% protection of critical audio projects and intellectual property.
Resolved 95% of complex technical issues within 24 hours, meeting tight deadlines and maintaining project momentum.
Partnered with engineers and producers to tailor IT solutions that enhanced recording quality and streamlined production processes.
Strengthened system security by implementing advanced firewall configurations and routine updates, eliminating cybersecurity incidents.
Education
Education
12/2024 - Present
Western Governors University
Cyber and Information Assurance BA
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